Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to ensure a smooth process.

Change of Mind
We do not accept returns or exchanges for change of mind. Please ensure that you are happy with your purchase before completing your order. If you have any questions before purchasing, feel free to reach out to us. 

Faulty or Damaged Items  
If your item is faulty, damaged, or you received the wrong item, please contact us immediately. We will assess the issue and provide instructions on how to proceed with a return. You may contact us at hello@honeybundates.com for assistance.

How to Request a Return
If your item is eligible for return due to a fault or error on our part, please follow these steps:
1. Contact us at hello@honeybundates.com within 30 days of receiving your order.
2. Provide your order number, a description of the issue, and any relevant photos of the faulty or damaged item.
3. We will respond with instructions on how to return the item, including the return address. Returns without prior approval will not be accepted.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, we will process it to your original payment method. Please note that it may take 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges
We do not offer exchanges. If you would like a different item, we recommend returning your current purchase (if it meets our return criteria) and placing a new order.

Contact Us
If you have any questions or need assistance, feel free to contact us at hello@honeybundates.com. We're here to help!